Having trouble connecting to Wi‑Fi or accessing the network at 250 Joralemon?
IT can help troubleshoot connectivity and performance issues across campus and supported residential locations.
Include the following information
- Location (floor, room number)
- Network name (SSID) you’re trying to connect to (e.g., campus network)
- MAC Address (Physical Address) this can be found in your wifi settings
- Device type (laptop, phone, tablet) and operating system
- Description of the issue (can’t connect, slow speeds, frequent drops, VPN issues)
- When the issue occurs (all the time or at specific times)