Updating...
Skip to main content
(opens in a new tab)
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
Client Portal
Sign In
Search
Home
Services
Knowledge Base
More Applications
Skip to Services content
Services A-Z
Search
Services
Blank
Service Catalog
Accounts and Access
MFA
MFA
For issues related to Microsoft Authenticator (MFA)
such as repeated verification requests, sign in loops, or authentication failures or lost phone.
"I just got a new phone and still have my old one, How can I transfer Microsoft Authenticator to my new phone?"
If you get a new phone and still have access to your old phone, log into:
My Sign-Ins | Security Info | Microsoft.com
Delete the current Microsoft Authenticator sign-in method
Click on "Add Sign-In Method" and select "Authenticator app" in the drop-down menu
Download the Microsoft Authenticator App on your smartphone
Follow along the setup wizard
Submit Ticket
Blank