Need help with your computer’s operating system?

We can assist with supported operating system issues, upgrades, and troubleshooting. 

Include the following information:

• Device type (laptop or desktop)
• Operating system (Windows or macOS) and version, if known
• Description of the issue or request
• Any error messages you’re seeing (screenshots are helpful)
• Your location and best time to contact you

Examples of OS support requests:

• Operating system not starting or stuck during boot
• System crashes, freezing, or frequent error messages
• Assistance with approved OS upgrades or updates
• Driver or compatibility issues after an update
• User profile or login problems
• System performance issues related to the OS

IT will review your request and follow up with next steps or troubleshooting assistance.